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Implementation Specialist

B‑Line Medical makes software that helps healthcare professionals and educators improve the delivery of healthcare. Focused on the capture, debriefing, and assessment of medical training and clinical events, B‑Line Medical specializes in the delivery of robust, yet easy-to-use Web-based solutions. Our software has helped over 500 top hospitals, medical schools, and nursing programs in 31 countries operate and manage their training and QI programs more effectively.

Our Mission is to provide healthcare educators and clinicians with innovative video-driven solutions to effect real and immediate improvement in the delivery of care.

B-Line Medical is seeking an Implementation Specialist to join our team. As a critical client link, you will be responsible for traveling to clients domestically and internationally and installing, testing and training on our systems. Your role will be engaging with all different departments of the company and in turn, acting as the knowledge expert on behalf of B-Line Medical.

What you will be doing:

  • Install, test, and validate operational software and hardware as specified by installation standards to achieve maximum functionality and minimize post-installation support requirements.
  • Maintain a high level of customer satisfaction with clients by demonstrating customer empathy, good customer diplomacy skills, and problem ownership.
  • Coordinate with a variety of external technical personnel including audiovisual integrators, client IT/IS teams, architects, electricians and customers to determine and review hardware, software, or system functional specifications both prior to system installation and while on site.
  • Help define how the product grows by recommending enhancements regarding product, application or documentation, advise improvements related to integration processes and report enhancement requests received from customers.
  • Travel extensively worldwide to implement best-in-class enterprise software systems for cutting-edge, top-tier healthcare programs.

What we are looking for:

  • Bachelor's degree in Computer Information System or similar field.
  • At least 3 years experience in IT related field with a focus on help desk support or travel based IT support.
  • Should have experience working with various ticketing software with a proven ability to close tickets in a timely manner.
  • Experience with Internet and/or Network infrastructure technologies (Web Servers, SSL Certificates, FTP, DNS, Network Security, etc.).
  • Knowledge of administration of Microsoft Windows-based environments (server and desktop).
  • Experience with Microsoft IIS 6 and 7.
  • Ability to troubleshoot and resolve problems in a technical team-oriented environment.
  • Strong verbal, written and interpersonal communication skills.
  • Ability to help our customers rest easy and know that they are getting the best service and the best software out there.

Pluses:

  • Experience with relational database technologies, especially Microsoft SQL Server 2005 and 2008
  • Experience implementing or supporting web-based applications
  • Advanced Certification: A+, Network+, CCNA or other industry recognized advanced certification.
  • Audio Video Integration experience with industry recognized certifications such as CTS, CTS-I, CTS
  • Experience with LDAP, Active Directory, OpenLDAP, etc.

 

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