View Our Website View All Jobs

Manager of Audio Visual Services

B‑Line Medical makes software that helps healthcare professionals and educators improve the delivery of healthcare. Focused on the capture, debriefing, and assessment of medical training and clinical events, B‑Line Medical specializes in the delivery of robust, yet easy-to-use web-based solutions. Our software has helped over 500 top hospitals, medical schools, and nursing programs in 35 countries operate and manage their training and QI programs more effectively.

Our Mission Statement is to provide healthcare educators and clinicians with innovative video-driven solutions to effect real and immediate improvement in the delivery of care.

B-Line Medical is seeking an experienced Manager of Audio Visual Services who will work as part of the Client Services department translating customer needs into solutions. Our candidate is responsible for managing the day to day team operations for the A/V services and installations we provide. This person will focus on streamlining and scaling a key growth area of the company to meet the market’s needs.

What you will be doing: 

  • Oversees team operational direction in the successful delivery of turnkey installations and consulting services
  • Creates, maintains, and updates key documentation such as contracts, statement of works, installation scopes, A/V packages, support documentation
  • Assesses packages and services to ensure they are cost-effective, scalable, and profitable
  • Develops effective team processes and documentation for continuous improvement in efficiency and execution of deliverables
  • Manages team budget and controls expenses effectively within annual budget set
  • Proven ability to develop solutions and make business decisions if/when an escalated client issue arises
  • Builds strong, positive relationships with key management in Sales, Project Management, Implementation, and Product Management
  • Develops design proposals, budgetary estimates, functional diagrams, floor plans, RCPs, and other design documents until customer acceptance
  • Ability to lead on-site integrators and contractors to A/V install completion
  • Ability to travel both domestically and internationally to customer sites up to 50% for site surveys, consulting services, commissioning of A/V systems, and support
  • Leads and manages third-party vendor communication on behalf of the department
  • Develops professional competencies, personal development and monitor optimization of all team members with various skills sets
  • Instills our “customers first” core value throughout the team

What we are looking for:

  • Passionate about the A/V industry and technology
  • 5 years of management or supervisory experience
  • 5-10 years of experience in AV engineering
  • A/V related certificates – CTS, CTS-D, CTS-I
  • Experience with Crestron and other AMX control systems
  • Experience with Symetrix and other DSP systems
  • Experience with AutoCAD and WireCAD
  • Experience with D-Tools
  • Thorough understanding of the construction process and MEP documentation
  • Strong analytical, organizational, and presentation skills with excellent detail
  • Top level analytical/creative problem-solving skills
  • Ability to work independently and make key decisions
  • Superior customer service skills
  • Proven ability to work effectively with tight deadlines in a fast-paced environment
  • High tolerance for pressure-filled environments
  • Must be able to adjust to changing priorities and interruptions
  • Ability to work flexible hours as required
  • Ability to lift approximately 20-30 lbs
  • Must be able to maintain a can-do spirit and consistently demonstrate a positive attitude toward the work, fellow employees, and customers
  • Exemplifies all company core values in all aspects of role
Read More

Apply for this position

Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Human Check*